automated vending machines

an email sent to my dad this morning:

"so after my third attempt at refilling my patco card (like a metrocard) i tossed it in the trash and tried to buy a new one. after my third rejection of that, and a few loud x-rated grumblings, i concluded that the machine was probable just out of cards, but could not tell me something so important because that would actually be helpful. instead it kept making me wait a full minute before spitting out a recipt that said "denied" in so many words. so i scrounged up $3 from my coat and bought a regular paper ticket, which are supposed to have been useless for months now, and made it onto our morning train with only a slight bump from the closing doors.

now i look at my bank account and one of the transactions that did not go through, went through. so i have a $35 patco card that does not exist.

how do i get that money back without taking a sledgehammer to the vending machine in the station?

please help thank you love you"

see what happens when computers control everything?
i hate computers